For Christmas orders placed between the 1st-24th of December 2020 returns and exchanges are extended until the 14th of January 2021.
Due to the current worldwide situation longer processing times will occur regarding returns. Please know that we are doing everything we can to process your returns as quickly as possible.
You may return your purchase 14 days after receiving the items. Please note we do not accept items that have been worn, altered, washed or items without the tags.
Kindly notify us before the 14 days if you want to return your order. Please send us an email at firstname.lastname@example.org
Make sure to include your full name and order number on the return note in the package, when sending a return.
The refund will be credited to the same payment form originally used, within 14 days after receiving the returned package and after the returned items have undergone a quality control check.
You as the customer must cover all expenses and handling related to the return.
Please note that the items have to be shipped directly to us, and not a package-shop (pakkeshop) or drop-off/collection point.
Please note we do not accept Collect On Delivery (C.O.D)
The items are your responsibility until they are received and signed at the head office. Please make sure to pack the return safely in the original packaging to prevent damage.
Always include the return note.
Please keep receipts and tracking numbers as proof of sending.
HOW TO RETURN
Send your items back to us within 14 days of receiving the order
Fill in the return note carefully. Download here.
The refund will be credited to the same payment form originally used, within 14 days after receiving the returned package. If the state of the returned items is not in the original condition, we reserve the right to refuse any refund.
OUR RETURN ADDRESS IS:
The New (Soft Gallery)
If you do not collect your package, we take the liberty to debit all freight expenses from your account, once the package returns.
Uncollected packages are subject to an additional handling fee of 50 DKK / 7 EUR. This fee and the relating shipping costs for the return of the package to Soft Gallery will be charged from the customer
For exchanges, please send an email with your order number in the subject line. In your email please include the style number you would like to exchange and which size you would prefer. We will ship your exchange once we have received your return.